At MatchCostumes.com, we work to make sure your order arrives safely and on time. Below you will find information about our processing times, shipping options, delivery estimates, and common shipping questions.

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Shipping Coverage

We currently ship to the contiguous United States (the lower 48 states) only.

At this time, we are unable to ship to:

• Alaska
• Hawaii
• U.S. territories and affiliated areas, including:
  • Puerto Rico
  • Guam
  • U.S. Virgin Islands
  • American Samoa
  • Northern Mariana Islands
• Military addresses, including APO, FPO, and DPO addresses

We apologize for any inconvenience and appreciate your understanding.

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Processing Time

Most orders are processed within 1–2 business days before shipment.

During peak seasons, including Halloween and Christmas, processing times may take longer due to higher order volumes. In these cases, processing may take up to 5 business days or more.

You will receive a shipping confirmation email with tracking information once your order has been shipped.

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Shipping Costs & Delivery Times

Delivery time refers to the estimated time after your order has been processed and shipped.

Contiguous United States (Lower 48 States)

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Delivery times are estimates and may vary depending on destination, carrier performance, weather conditions, holidays, customs processing, and other factors outside our control.

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Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

You can also check your order status through your account dashboard.

Tracking information may take a short time to update after shipment. For international shipments, tracking updates may appear after the package reaches the destination country.

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Shipping FAQ

Where do orders ship from?

Most orders are shipped from our fulfillment facilities in China.

Depending on your location and shipping route, your package may be delivered by carriers including USPS, Cainiao, SpeedX, or other local delivery partners.

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How can I track my order?

Your tracking number will be provided in your shipping confirmation email.

You can also track your package through our tracking page:

Track Your Order:
track.4px.com

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What if my package is lost?

While lost packages are rare, if your package is confirmed lost by the shipping carrier, we will work with you to resolve the issue, including providing a refund or replacement when applicable.

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What if I entered the wrong shipping address?

Please contact us as soon as possible if you notice an incorrect address.

If your order has not been shipped, we will do our best to update the shipping information.

Once an order has been shipped, we are unable to change the delivery address.

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What if my order shows as delivered but I have not received it?

If your tracking information shows "Delivered" but you cannot locate your package, please contact us with your order number.

We will contact the shipping carrier and help investigate the delivery status. We will provide an update within 1–2 business days.

Before contacting us, please check:

• Your mailbox or delivery area
• With family members or neighbors
• Any delivery instructions provided to the carrier

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Are customs fees or import taxes included?

For international orders, customs duties, taxes, or import fees may apply depending on your country's regulations.

Any applicable customs charges are the responsibility of the customer.

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Shipping Notes

• Delivery times are estimates and are not guaranteed delivery dates.
• Orders cannot be canceled or modified after they have been shipped.
• Shipping delays caused by carriers, customs, weather, holidays, or other unexpected events are outside our control.