Refund policy

Return & Refund Policy

At MatchCostumes, we want you to be happy with your purchase. If something is not right with your order, we are here to help.

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, items must be:

Unworn and unused (except for trying on)
In the original condition
With original tags and packaging when applicable

Full Refund or Free Exchange

You will receive a full refund or free exchange when:

You received the wrong item, size, design, or product.
Your item arrives damaged or defective.
Your order arrives after the estimated delivery window and you no longer need the item.

In these cases, MatchCostumes will cover the return shipping cost.

Returns Due to Personal Preference

For returns due to personal preference, including:

The item does not fit, but the correct size was ordered.
You do not like the item or have changed your mind.
The item arrives on time and matches the order description.

The item price will be refunded after we receive and inspect the returned item.

For these types of returns, customers are responsible for the return shipping cost. Original shipping fees are non-refundable.

If you request an exchange due to personal preference, you may also be responsible for the shipping cost of the replacement item.

How to Return an Item

1. Submit a Return Request

To request a return or exchange, please email us at cs@MatchCostumes.com with the following information:

- Order number
- The item(s) you would like to return if your order contains multiple items
- Whether you would like a refund or an exchange
- If you would like an exchange, please let us know which item you would like to receive as a replacement

Our team will review your request and provide return instructions once approved.

2. Send Back Your Order

After your return request is approved, you will receive an email with return instructions and the return address.

Please send your package to the address provided.

3. Receive Your Refund or Replacement

Once we receive and inspect your return:

Refunds will be processed to your original payment method.
Replacement items will be shipped according to availability.

Please allow 3–5 business days for your refund to appear in your account after processing.

Order Cancellation

If you need to cancel your order, please contact us as soon as possible.

Orders can only be canceled before they are processed for shipment. Once an order has been shipped, it cannot be canceled and must follow our return process.