Privacy policy
Last updated: July 24, 2026
Last updated: July 24, 2026
MatchCostumes operates this website and online store, including all related information, content, features, tools, products, and services (the "Services") to provide you with a convenient shopping experience.
Our store is powered by Shopify, which provides the technology platform that allows us to offer our Services.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using our Services, or when you otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using or accessing any of our Services, you acknowledge that you have read and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person.
Personal information does not include information that is collected anonymously or has been de-identified so that it cannot identify or reasonably be linked to you.
Depending on how you interact with our Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:
Contact Details
Including your name, billing address, shipping address, phone number, and email address.
Financial Information
Including credit card information, debit card information, financial account information, payment details, transaction details, payment confirmation, and other information needed to process payments.
Account Information
Including your username, password, security questions, preferences, and account settings.
Transaction Information
Including products you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your previous transaction history.
Communications
Including information you provide when you contact us, such as customer support inquiries, questions, feedback, or other messages.
Device Information
Including information about your device, browser, network connection, IP address, and other unique identifiers.
Usage Information
Including information about how and when you interact with our Services, including pages you visit and how you navigate our website.
Personal Information Sources
We may collect personal information from the following sources:
Directly From You
When you create an account, place an order, use our Services, contact us, or provide information in other ways.
Automatically Through Our Services
When you visit our website or use our Services, including through cookies and similar technologies.
From Service Providers
When we work with service providers that collect or process information on our behalf to provide certain services.
From Partners or Other Third Parties
When permitted by applicable laws and regulations.
How We Use Your Personal Information
Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:
Provide, Improve, and Personalize Our Services
We use your information to:
- Process and fulfill your orders
- Process payments
- Arrange shipping and delivery
- Handle returns and exchanges
- Provide customer support
- Maintain your account
- Remember your preferences
- Improve our website and shopping experience
- Recommend products that may be relevant to you
Marketing and Advertising
We may use your personal information for marketing and promotional purposes, including:
- Sending promotional emails
- Providing product updates and offers
- Showing relevant advertisements based on your interactions with our website
You may unsubscribe from marketing communications at any time by using the unsubscribe option included in our emails.
Security and Fraud Prevention
We use your information to:
- Protect our customers and services
- Detect and prevent fraudulent or unauthorized activities
- Maintain a secure shopping experience
- Verify accounts and transactions
If you create an account, you are responsible for keeping your account credentials secure.
Communicating With You
We use your information to respond to your questions, provide customer support, and maintain communication related to your orders and our Services.
Legal Reasons
We may use your information to comply with applicable laws, respond to legal requests, enforce our policies, and protect our rights, customers, and Services.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes, including:
Shopify and Service Providers
We may share your information with Shopify, vendors, and other service providers that perform services on our behalf, including:
- Payment processing
- Order fulfillment
- Shipping and delivery
- Customer support
- Data analytics
- Website technology services
- Cloud storage
Business and Marketing Partners
We may share information with business and marketing partners to provide advertising, marketing services, and personalized experiences.
For example, Shopify may support personalized advertising through third-party services based on your activity with our store and other websites.
These partners use your information according to their own privacy policies.
Depending on where you live, you may have the right to request that we do not share your information for targeted advertising purposes.
When You Request or Consent to Sharing
We may share information when you request, authorize, or consent to such disclosure, including when necessary to:
- Complete transactions
- Deliver products
- Use social media features or integrations
Legal and Business Transactions
We may disclose personal information when necessary to:
- Comply with legal obligations
- Respond to legal requests
- Protect our rights or the rights of others
- Enforce our policies
- Handle business transactions such as mergers, acquisitions, or bankruptcy
Relationship With Shopify
Our Services are hosted by Shopify, which collects and processes personal information about your access to and use of our Services in order to provide and improve its platform.
Information you submit through our Services may be transmitted to and shared with Shopify and other service providers that may be located in countries other than where you live.
Shopify may process information collected from your interactions with our store and other Shopify merchants to provide enhanced features, improve services, and support business operations.
To learn more about how Shopify handles personal information and your privacy rights, please visit Shopify's Privacy Policy:
https://privacy.shopify.com/en
Third-Party Websites and Links
Our Services may contain links to third-party websites or online platforms.
If you visit websites that are not operated or controlled by MatchCostumes, we recommend reviewing their privacy policies and terms of use.
We are not responsible for the privacy practices, security, or content of third-party websites.
Children's Data
Our Services are intended for adults, including parents, guardians, and gift buyers purchasing costumes for children and families.
We do not knowingly collect personal information directly from children under the age of majority in their jurisdiction.
If you are a parent or guardian and believe that your child has provided personal information to us, please contact us at:
We will review your request and take appropriate steps as required by applicable law.
As of the effective date of this Privacy Policy, we do not knowingly sell or share personal information of individuals under 16 years of age as defined by applicable law.
Security and Retention of Your Information
We take reasonable measures to protect your personal information.
However, no security system is completely secure, and we cannot guarantee absolute security of your information.
We retain personal information only for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements and policies.
Your Rights and Choices
Depending on where you live, you may have certain rights regarding your personal information, including:
Right to Access
You may request access to the personal information we hold about you.
Right to Delete
You may request deletion of your personal information, subject to applicable legal exceptions.
Right to Correct
You may request correction of inaccurate personal information.
Right to Data Portability
You may request a copy of your personal information or request that it be transferred to another party where applicable.
Managing Communication Preferences
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in our emails.
Please note that we may still send non-promotional communications related to your orders, account, or transactions.